Contact Us: +1-803-762-4570
Independent Guide Not Affiliated with Coinbase

Coinbase Support Help & Troubleshooting

Step-by-step instructions to resolve account issues, login problems, KYC/verification delays, withdrawals, and more. This is an independent resource; all actual account actions happen on Coinbase.com.

Toll-Free: +1-803-762-4570
Contact Us
Call Now

How to Get Help with Coinbase

1
Visit Coinbase Support: Go to the official Coinbase support page on coinbase.com/support. Always check the URL to avoid phishing.
2
Search Your Issue: Use the search box for topics like “verification,” “login,” or “withdrawal.” Many common problems have published articles.
3
Submit a Ticket: If the article doesn’t help, scroll down to the bottom of the relevant help article and click “Contact support” to open a case. Provide clear details, screenshots, and any error codes.
4
Verify Identity: For KYC issues, upload the required documents (ID, selfie) exactly as specified. Ensure lighting is good and images are not blurred.
5
Follow Up: Use the support case thread to respond to any additional requests. Avoid opening duplicate tickets; it slows resolution.

Common Problems & Quick Fixes

  • Login Issues: Clear browser cache, ensure 2FA device is synced, or use recovery codes. If blocked, submit a support ticket with exact error text.
  • Verification Stuck: Check document quality, re-upload with good lighting, and ensure your ID country is supported. Wait 24–48 hours before re-submitting.
  • Withdrawal Delays: Confirm destination address, review any required identity prompts, and check email for holds or security flags.
  • Account Locked / Frozen: Use the support ticket system; do not share passwords. Provide requested identity proofs and explain recent account activity clearly.
  • Missing Deposit: Verify transaction ID, network used, and wait for required confirmations. Provide blockchain proof if asked in the support case.

FAQ

  • Is this official Coinbase support? No. This is an independent help guide. All actual support interactions happen on Coinbase.com.
  • How long does verification take? Typically 24–72 hours, depending on volume. If it’s longer, check that your documents meet requirements before submitting again.
  • Can I call Coinbase? Coinbase primarily handles support via its ticket system; phone support is limited. Always use the link on their official help site. Beware of fake phone numbers claiming to be Coinbase.
  • What should I include in a support ticket? Clear description, screenshots, exact error messages, and any relevant transaction IDs or ID document details.
  • How do I avoid phishing? Always verify the URL is coinbase.com, never give your password or 2FA codes, and enable security features like 2FA and alerts.
Disclaimer: This site is not affiliated with or endorsed by Coinbase, Inc. It provides independent guidance on how to contact and navigate Coinbase’s official support channels. Always verify you are on coinbase.com and beware of phishing. Cryptocurrency is volatile; follow official instructions carefully. All trademarks are the property of their respective owners.
© 2025 Independent Coinbase Help Guide.
Users are advised to proceed to official Coinbase.com for actual account actions.
Toll-Free Support:
+1-803-762-4570
Call Now